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Dedicated hosting support is available from the hosting team. Go to

https://www.thehostingshop.co.uk/clients/clientarea.php

We are currently unable to offer any help with hosting questions through this help desk.  But you can get help.

The people who will be able to ask you the right questions to save you time, and who have the access and capability to start resolving a problem you are having, use technical systems to which we do not have access.

Thank you for your co-operation.

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